Refund Policy

This Refund Policy clearly defines the standardized rules, applicable conditions, processing procedures and service standards for all return and refund services on our website. The policy applies to all customers who purchase and obtain products through our platform. We adhere to a customer-oriented service principle, provide transparent, fair and humanized after-sales refund services, and fully protect the legitimate consumption rights and interests of every user. All order transactions and after-sales processing behaviors of the website are implemented in accordance with the unified rules stipulated in this policy. By placing an order on our website, customers are deemed to have fully understood and voluntarily accepted all terms of this Refund Policy.

1. General Refund Rules

All products sold on our website support standardized return and refund services. Customers can apply for return and refund for eligible orders within the valid service period. After the returned goods are received, inspected and verified to be compliant, we will complete the official refund processing within the unified processing cycle. All refund funds will be returned to the customer’s original payment channel in full, with no hidden deductions, service fees or additional charges.
The website implements a unified after-sales service cycle standard. All orders enjoy a 60-day return and refund protection period. The protection period starts from the date when the customer successfully receives the package. Within the effective protection period, customers can submit return and refund applications through official channels for product quality problems, unsatisfactory use experience, improper product matching and other compliant reasons.
Our unified refund processing cycle is 5 to 10 working days, which covers internal goods inspection, order review, financial verification and fund withdrawal procedures. All refund processes are carried out in strict accordance with standardized internal processes to ensure safety, standardization and traceability.

2. Eligible Refund Situations

Customers can apply for full return and refund services if the order meets any of the following compliant situations and is within the valid after-sales cycle.
First, product quality problems. If the received products have factory defects, production errors, partial damage, missing accessories, abnormal functions and other quality problems that affect normal use, customers can apply for full refund after providing effective verification materials. We will bear the corresponding after-sales processing costs and fully protect the customer’s consumption rights and interests.
Second, logistics and delivery exceptions. If the goods are severely damaged, squeezed or contaminated during transportation, or the received products do not match the order purchase information due to delivery errors, customers can submit refund applications. We will verify the situation in a timely manner and complete the refund processing in accordance with official rules.
Third, personal inadaptation and preference reasons. Considering the individual differences of user hair quality and personal aesthetic preferences, we support users to apply for return and refund for reasons such as unsatisfactory use effect, inconsistent product expectation and personal inadaptation, provided that the products are kept intact, unused and resalable.

3. Returned Goods Inspection Standards

In order to ensure the standardization and fairness of after-sales processing, all returned goods need to meet unified inspection standards. For return applications due to personal reasons, the products must be kept in original new condition, with complete original packaging, intact accessories and tags, no use traces, no dirt and pollution, no man-made damage, and can be resold normally.
For returns caused by product quality problems or platform errors, there is no restriction on product use status and packaging integrity. We will take the initiative to identify the problem attribution and properly handle the refund application according to the actual situation, so as to avoid customers bearing unnecessary losses caused by product quality and service errors.
We will complete the inspection and verification of returned goods within a short time after receiving the package. For goods that meet the return standards, we will immediately enter the refund process. For goods that do not meet the return specifications, we will send a detailed problem explanation to customers and communicate the follow-up solutions.

4. Refund Processing Process

Customers need to initiate a return application through the official designated channel within the valid after-sales period and provide corresponding order information and product situation description. Our professional after-sales team will review the application content and respond to the customer’s application in a timely manner, inform the customer of the return operation guidelines and receiving specifications.
After the customer completes the return delivery, we will receive and inspect the goods in accordance with the unified standards. Once the verification is passed, the system will automatically trigger the refund process. Within the unified 5 to 10 working days processing cycle, the financial team will complete the fund settlement and return the full amount to the original payment account of the customer.
During the whole processing cycle, customers can check the latest progress of return review, goods inspection and refund processing through the official consultation channel. We will actively synchronize abnormal situations and processing results to ensure that every customer can clearly understand the order after-sales status.

5. Logistics and Tariff Instructions for Refund

Our website has always implemented a global free shipping service and bears all tariff costs for customers. For eligible return and refund orders caused by product quality problems, platform errors and logistics exceptions, we will bear the relevant return logistics costs and tariff losses incurred by the order.
For return applications caused by personal preference and personal inadaptation, the basic order conforms to the free shipping standard of the website. The initial delivery freight and tariff expenses of the order are fully borne by us, and customers do not need to bear any deduction. Customers only need to bear the return logistics expenses generated by the active return behavior.
In any refund scenario, we will not deduct any freight, tariff, handling fee and other hidden expenses from the customer’s refund amount. The refund amount is subject to the actual payment amount of the customer’s order.

6. Non-Refundable Situations

In order to standardize the after-sales operation mechanism and ensure the fair use of after-sales rights and interests by all users, the following situations do not support return and refund services.
First, the return application exceeds the valid 60-day after-sales protection period. Second, the returned products have obvious man-made damage, severe use traces, missing accessories, damaged packaging that cannot be resold, and no quality problems. Third, the return behavior is malicious return, repeated abnormal return and other non-compliant after-sales operations. Fourth, free gifts, trial products and other non-selling additional products do not support separate return and refund.
For orders that do not meet the refund conditions, our after-sales team will provide detailed non-compliant explanations and try our best to provide reasonable alternative solutions according to the actual situation of the order.

7. Service Update and Consultation Method

We reserve the right to optimize and adjust the content of this Refund Policy according to the upgrade of website service system and the update of industry service standards. The adjusted policy content will be displayed on the official website in real time, and the latest released version shall prevail. The core after-sales service rights and interests of customers will not be reduced arbitrarily.
If you have any questions about return conditions, refund cycle, fee rules and after-sales processing progress, please contact us through the Contact Us page on the official website. Our professional after-sales customer service team will provide you with accurate answers and targeted service guidance to ensure that every after-sales problem can be solved efficiently and properly.