Customer Service Policy

This Customer Service Policy applies to all visitors, users, and customers of our website. It outlines the standardized service rules, logistics regulations, tariff liability terms, return and refund procedures, payment specifications, and customer communication guidelines that we strictly follow. Our core service principle is to provide professional, transparent, and customer-first shopping experiences for all global users, especially users in the United States. By placing an order on our website, all customers confirm that they have fully read, understood, and agreed to the entire content of this service policy. We are committed to maintaining standardized, efficient, and user-friendly service systems to protect the legitimate rights and interests of every consumer and establish long-term trustworthy shopping cooperation with all customers.

1. Order Processing & Shipping Policy

We adhere to standardized and efficient order processing mechanisms to ensure every valid order can be arranged in a timely manner. All orders submitted and successfully paid on the website will enter the official processing queue immediately. Our team will complete order confirmation, product inspection, packaging, and outbound shipment within 1 to 3 working days. We strictly control product packaging quality to avoid product damage, deformation, or contamination during cross-border transportation, and ensure all commodities are delivered to customers in intact and new condition.
We cooperate with stable, secure, and high-efficiency global cross-border logistics channels to support global delivery services for all products. The overall transportation and delivery cycle of all orders is stable within 6 to 12 working days. The specific arrival time is affected by regional logistics efficiency, customs clearance progress, and local transportation arrangements, but we will always maintain a stable and predictable delivery cycle to bring customers a reliable shopping experience. After the goods are shipped, the logistics tracking information will be updated synchronously in real time, allowing customers to check the latest transportation status of their orders at any time.
To reduce the shopping cost of global customers and provide inclusive and high-quality services, we implement afull-site free global shipping policy for all commodities on the website. There is no minimum order limit, no order quantity threshold, and no regional restriction. All customers can enjoy free freight services for any purchased products, completely eliminating the extra logistics and freight expenses in cross-border shopping scenarios.

2. Tariff & Additional Fee Policy

In order to create a transparent, worry-free, and zero-hidden-cost shopping experience for all customers, we clearly stipulate that our brand shall bear all tariff costs and all other additional handling fees incurred during cross-border transportation and customs clearance. All customs duties, border handling fees, clearance service fees, and other extra expenses generated in the whole process of commodity delivery are fully undertaken by us.
Customers do not need to pay any form of additional fees except the order amount displayed on the official website. The unit price and total price of all products displayed on the website are the final all-inclusive settlement prices, without any hidden charges, subsequent surcharges, or variable fees. We fully eliminate the extra consumption risks brought by cross-border tariff problems for customers, ensuring that every customer’s consumption expenditure is completely transparent, controllable, and consistent with the order settlement amount.

3. Return Policy

We implement a customer-friendly and industry-competitive after-sales return policy to fully protect the legitimate consumption rights and interests of every user. All commodities purchased on our website support a 60-day return service. The return period starts from the date when the customer successfully receives the goods. Customers can apply for return service through official channels within the valid return period if they encounter product quality problems, unsatisfactory use effects, inappropriate product matching, or other reasonable situations that do not affect secondary sales of the goods.
All returned goods must meet the unified return standards: the products must be kept intact, with original packaging, complete accessories, unused traces, and no man-made damage, pollution, or loss of parts. For returns caused by product quality problems, we will fully recognize the customer’s return application and complete the subsequent verification and processing efficiently. For returns due to personal preference or inappropriate matching, customers need to ensure that the goods meet the secondary sales standards, and we will complete the verification and processing in accordance with unified official procedures.
We maintain a flexible and humanized return review mechanism. All valid return applications submitted by customers will be reviewed and responded to by a professional after-sales team in a timely manner. We simplify the return application process, avoid cumbersome operation steps, and enable customers to complete return applications efficiently and conveniently, ensuring every user can enjoy smooth and unobstructed after-sales service.

4. Refund Processing Policy

After we receive and verify the returned goods that meet the official return standards, we will immediately enter the official refund processing procedure. Our unified refund processing cycle is 5 to 10 working days. During the cycle, our financial team will complete the internal review, fund verification, and fund return operation in strict accordance with the standardized process.
All refund funds will be returned to the customer’s original payment channel in full. We ensure that the refund process is safe, formal, and traceable, and there will be no fund deduction, arbitrary delay, or abnormal interception. The refund amount is subject to the actual payment amount of the customer’s order. No service fee, handling fee, or deduction fee will be charged without official reasons.
In case of special circumstances such as logistics delay in goods return or abnormal channel verification, our customer service team will take the initiative to follow up the progress, synchronize the latest processing status with customers in a timely manner, and try our best to shorten the refund cycle and optimize the after-sales experience. We always adhere to the principle of fairness, transparency, and efficiency in all refund processing links.

5. Payment & Settlement Policy

To adapt to the consumption habits of American users and global mainstream users, all orders on our website adopt unified USD settlement. All product pricing, order amount calculation, discount deduction, and final payment amount are settled in US dollars uniformly.
The website has a transparent and standardized pricing and settlement system. All product prices are displayed in real time and updated synchronously. The system automatically calculates the order total price according to the customer’s purchased commodities and preferential rules, with accurate calculation and clear details. There is no hidden pricing, arbitrary price adjustment, or irregular charge items. Customers can clearly check the unit price, quantity, discount amount, and total payment amount of each product in the order details to ensure fully transparent consumption.
We support mainstream and secure global payment channels, and all payment processes comply with international transaction security specifications. We fully protect customers’ payment information security and personal privacy information, and will not disclose, steal, or illegally use users’ payment data and personal information in any form.

6. Customer Consultation & Communication Policy

We provide professional and intimate one-to-one customer consultation service for all users. For any problems encountered by customers during browsing products, placing orders, payment settlement, logistics inquiry, after-sales return and refund, product use, and other shopping links, unified consultation and feedback channels are provided on the official website.
All customer consultation, service suggestions, problem feedback, and business cooperation communication can be completed through the independentContact Us page of the website. We have a professional customer service team with rich industry experience and standardized service awareness, which can accurately answer customers’ questions about product parameters, service rules, order details, preferential activities, after-sales policies, and other related content.
Our customer service always adheres to the service tenet of sincerity, professionalism, patience, and efficiency. We will respond to all valid customer messages in a timely manner, solve user doubts and shopping problems for the first time, and actively listen to customers’ optimization suggestions for products and services. We take every user’s feedback seriously as an important basis for our continuous optimization of product quality and service system.

7. Service Update & Iteration Description

We reserve the right to adjust and optimize the content of the customer service policy according to market changes, platform operation upgrades, and industry standard updates. All adjusted and optimized service rules will take effect after being updated and displayed on the official website. The updated policy content will always be based on protecting the legitimate rights and interests of customers and improving the overall shopping experience.
We will always maintain the consistency and stability of core advantageous services including global free shipping, full tariff bearing, long-term preferential discounts, 60-day return and 5-10 day refund mechanisms, and will not arbitrarily adjust the core benefit policies that involve customer rights and interests. We are committed to providing every global customer with long-term stable, reliable, and high-quality standardized customer services.